Term and Conditions

Goldwell Shop (“we,” “us,” or “our”) operates the website hairbeautysaleshop.com, offering premium professional hair care products to customers worldwide (excluding some remote areas and parts of Asia). Our boutique approach extends to every aspect of your shopping experience, from product selection to customer service.

Our product range includes specialized hair care solutions such as anti-frizz treatments, blonde hair products, coloring supplies, conditioners, curl enhancers, electrical styling tools, grooming products, and various hair accessories.

By using our website and services, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to circumvent any security measures
• Be responsible for maintaining the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Ensure you are of legal age to form binding contracts in your jurisdiction
• Comply with all applicable laws and regulations regarding product use

Goldwell Shop specializes in professional-grade hair care products designed to meet various hair needs:

• Hair Treatment Products: Anti-frizz, conditioners, hair growth treatments, heat protectants
• Styling Products: Hair spray, curl enhancers, grooming & styling products
• Coloring Products: Specialized formulas for blonde hair and general coloring
• Electrical Tools: Hair dryers, straighteners, curlers, hot brushes
• Accessories: Hair brushes, combs, and various beauty accessories

We strive to accurately represent our products through images and descriptions. However, slight variations may occur, and product performance may vary based on individual hair types and conditions.

Order Process

• Orders are processed within 1-2 business days
• You will receive an email confirmation immediately after placing your order
• Shipping notification with tracking information will be sent once your order ships
• We reserve the right to refuse or cancel any order for any reason, including suspected fraud

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment information is encrypted and handled in compliance with industry standards.

Shipping

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipping
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipping

Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

Your satisfaction is our priority. Our returns policy is designed with your convenience in mind while maintaining hygiene and safety standards.

Return Eligibility

• Timeframe: 15 days from receipt date
• Condition: Unused, in original packaging with all accessories and documentation
• Refunds: Issued to original payment method

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns on:

• Beauty Accessories
• Hair Accessories
• Hair Brushes & Combs
• Electrical products (if used)
• Electrical Accessories

These items may only be returned if they arrive damaged or defective.

Return Process

1. Contact our team at [email protected] within 15 days of receiving your order
2. We’ll respond within 2 business days with a Return Authorization Number and shipping instructions
3. Securely pack the unused product in its original packaging with all accessories
4. Ship your return to: Goldwell Shop, 1691 Linda Street, Philadelphia, PA 19108, United States

Refund Timeline

• Processing Time: 3-5 business days after we receive your return
• Credit Card/PayPal: 5-10 business days to appear
• Visa/MasterCard/JCB: 7-14 business days to appear on your statement

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Goldwell Shop or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use any content from our website without our express written permission.

The Goldwell name and logo are trademarks and may not be used without authorization.

To the fullest extent permitted by law, Goldwell Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use the service
• Any conduct or content of any third party on the service
• Any content obtained from the service
• Unauthorized access, use, or alteration of your transmissions or content

Our total liability in any matter arising out of or related to these terms is limited to the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to liability, or (b) $100.

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your personal information.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of our website shall be resolved through good-faith negotiations. If such negotiations fail, the dispute shall be submitted to binding arbitration in Philadelphia, Pennsylvania, in accordance with the rules of the American Arbitration Association.

We reserve the right to modify these Terms at any time. If we make changes, we will post the revised Terms on our website and update the “Last Updated” date.

Your continued use of our website after any changes indicates your acceptance of the modified Terms.