At Goldwell Shop, we’re dedicated to providing you with an exceptional shopping experience that matches the premium quality of our professional hair care products. Our boutique-style approach extends to our shipping and returns processes, designed with your satisfaction in mind.
Shipping Information
We deliver worldwide (excluding some remote areas and parts of Asia) to bring our professional hair solutions directly to your door.
Order Processing
- Processing Time: 1-2 business days
- Order Confirmation: You’ll receive an email confirmation immediately after placing your order
- Shipping Notification: We’ll email you tracking information once your order ships
Shipping Methods & Timeframes
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Best For: Faster delivery with full tracking
Free Shipping
- Available For: Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Tracking: Limited tracking available
Please Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. Some remote areas may experience longer delivery times.
Returns & Exchanges Policy
Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Return & Exchange Eligibility
- Timeframe: 15 days from receipt date
- Condition: Unused, in original packaging with all accessories and documentation
- Original Payment: Refunds issued to original payment method
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns on the following product categories:
- Beauty Accessories
- Hair Accessories
- Hair Brushes & Combs
- Electrical products (if used)
- Electrical Accessories
These items may only be returned if they arrive damaged or defective.
Return Process – Step by Step
- Contact Our Team: Email us at [email protected] within 15 days of receiving your order
- Receive Authorization: We’ll respond within 2 business days with a Return Authorization Number and shipping instructions
- Package Your Item: Securely pack the unused product in its original packaging with all accessories
- Ship Your Return: Send your package to: Goldwell Shop
1691 Linda Street
Philadelphia, PA 19108
United States - Processing: We’ll notify you once we receive and inspect your return
Important: Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service.
Refund Timeline & Methods
After we approve your return, here’s what to expect:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Your original payment method
- Appearance on Your Account:
- Credit Card/PayPal: 5-10 business days
- Visa/MasterCard/JCB: 7-14 business days to appear on your statement
Shipping Cost Note: Original shipping costs are non-refundable. If you received free shipping, the standard shipping fee ($12.95) will be deducted from your refund.
Exchange Process
Want to exchange for a different Goldwell product?
- Follow the standard return process above
- In your email, clearly state which product you’d like to exchange for
- Once we receive your return, we’ll ship your new product using your preferred shipping method
- You’ll be responsible for any price difference and additional shipping costs
Damaged or Incorrect Items
If you received a damaged item or incorrect product:
- Contact us immediately at [email protected]
- Include photos of the damaged item or incorrect product
- We’ll arrange a replacement at no additional cost to you
- In some cases, we may ask you to return the original item using a prepaid shipping label
Need Assistance?
Our customer service team is dedicated to providing you with the boutique-style service you deserve. We’re here to help with any questions about shipping, returns, or exchanges.
Contact Us:
- Email: [email protected]
- Response Time: Within 2 business days
- Business Address: 1691 Linda Street, Philadelphia, PA 19108, United States
Thank you for choosing Goldwell Shop for your professional hair care needs. We appreciate your business and look forward to helping you achieve your hair beauty goals.