Privacy Policy

Last Updated: December 2024

Welcome to Goldwell Shop! At hairbeautysaleshop.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Our boutique-style approach to professional hair care extends to how we handle your data—with the same care and professionalism we apply to our products. By using our website, you consent to the practices described in this policy.

1. Information We Collect

Personal Information

When you interact with our website, we may collect the following types of personal information:

• Contact Details: Name, email address, phone number
• Shipping Information: Delivery address, shipping preferences
• Payment Information: Billing address, payment method details (processed securely through our payment partners)
• Account Information: Username, password, purchase history, product preferences
• Communication Data: Correspondence with our support team at [email protected]

Automatically Collected Information

We automatically collect certain technical information when you visit our site:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns, products viewed
• Location Data: General geographic location (country/region level) for shipping and compliance purposes

2. How We Use Your Information

We use your personal information to provide and improve our services:

• Order Processing: To process your purchases, arrange shipping via DHL, FedEx, or EMS, and handle returns
• Customer Service: To respond to your inquiries and provide personalized support
• Personalization: To recommend products tailored to your hair type and preferences (e.g., anti-frizz, blonde care, colouring)
• Marketing: To send you information about new products, promotions, and hair care tips (with your consent)
• Website Improvement: To analyze usage patterns and enhance your shopping experience
• Security: To protect against fraud and unauthorized transactions

3. Data Sharing and Disclosure

We respect your privacy and only share your information in the following circumstances:

• Service Providers: With trusted partners who assist in operations (shipping carriers, payment processors, IT services)
• Legal Compliance: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Global Operations: As we serve customers worldwide (excluding select remote areas in Asia), data may be transferred internationally with appropriate safeguards

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data security is our priority, just as hair protection is central to our products:

• Storage Location: Data is stored on secure servers with limited access
• Encryption: We use industry-standard encryption (SSL) to protect data transmission
• Payment Security: Payment details are processed through PCI-compliant partners; we do not store sensitive payment information
• Retention Period: We retain personal data only as long as necessary for business purposes or as required by law
• Physical Security: Our company operations are based at 1691 Linda Street, Philadelphia, US 19108, with appropriate physical security measures

5. Your Rights and Choices

You have control over your personal information:

• Access & Correction: You can review and update your account information
• Marketing Preferences: You can opt-out of marketing communications at any time
• Data Deletion: You may request deletion of your personal data, subject to legal requirements
• Cookies: You can manage cookie preferences through your browser settings
• Complaints: You have the right to lodge complaints with relevant data protection authorities

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like many professional e-commerce sites, we use cookies and similar technologies:

• Essential Cookies: Required for site functionality, shopping cart, and checkout processes
• Analytical Cookies: Help us understand how customers use our site and improve their experience
• Marketing Cookies: Allow us to show relevant product recommendations based on your browsing history
• Third-Party Cookies: Used by our analytics and advertising partners to help us reach customers interested in professional hair care

You can control cookie settings through your browser, though disabling cookies may affect site functionality.

7. International Data Transfers

As we serve customers globally, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place and comply with applicable data protection laws, including GDPR for European customers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate when revisions were made. We encourage you to review this policy periodically.

10. Contact Us

Thank you for trusting Goldwell Shop with your professional hair care needs and your personal information. We’re committed to maintaining that trust through transparent and secure data practices.